Important Information on Your Citibank Chip + PIN Credit Card



Please note a few important FAQs regarding your Chip + PIN Card:
How should I use my Chip + PIN Card?
Step 1:
Ensure the merchant inserts (Dips) the card inside the chip terminal
Step 2:
Follow machine instructions to select type of payment (credit/debit) and amount
Step 3:
Confirm the amount and enter 4-digit Card APIN to authorize the transaction
Step 4:
Remove the card when the transaction is complete
How do I get the APIN for my Chip + PIN Card?
The APIN on your card was dispatched in a separate packet to your mailing address updated with us.
I have not received/forgotten my APIN. What should I do?
You can login to Citibank Online and visit the "Other Card Services" section to request for your card APIN to be mailed to you. You may also call our 24x7 CitiPhone Helpline and request for a new APIN.
How can I change my card APIN?
You can change your card APIN at a Citibank ATM. Please dip your card and follow on-screen instructions. You would need your current APIN to authorize this change.
Would every merchant ask for a PIN?
Most merchants would ask for a PIN. Please do memorize your APIN for ease of transaction.
What should I do if my PIN is not working at a merchant outlet?
Typically this happens when a merchant's terminal is configured inappropriately for Chip + PIN cards. Please ask the merchant to use the card on a different bank's terminal.
Would an add-on card have a separate APIN?
Yes, an add-on card would have a separate APIN than a primary card. 
 
 
 
 
Courtesy by : citibank credit card team.

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